We’re here to make your LuhSkin experience simple from the moment you choose your products to the moment they arrive at your door. Find answers to some of our most frequently asked questions below.

PRODUCTS

What products does LuhSkin offer?

LuhSkin offers a growing collection of skincare and body care essentials designed to help cleanse, moisturize, soften, nourish, and care for your skin.

Our current collection includes:
• Body Oil
• Body Scrub
• Body Wash
• Face Cream
• Body Soap

How do I know which LuhSkin product is right for me?

Each product page includes a description, benefits, key ingredients, full ingredient list, directions for use, and other helpful information to help you choose the right product for your routine.

If you still need help choosing a product, contact us at hello@luhskin.com.

Where can I find the ingredients for each product?

The full ingredient list is provided on the individual product page and on the product packaging.

We recommend reviewing the ingredient list before use, especially if you have known allergies or sensitivities.

How should I use my LuhSkin products?

Directions vary by product. Please follow the How to Use instructions provided on the product packaging and product page.

For external use only. Avoid contact with eyes and keep products out of reach of children.

Can I use LuhSkin products if I have sensitive skin?

Everyone’s skin is different. We recommend reviewing the full ingredient list before using a product and performing a small patch test before regular use, particularly if your skin is sensitive.

If you have a known skin condition, allergy, or specific concern, consult an appropriate healthcare professional before use.

How should I store my products?

Store your LuhSkin products in a cool, dry place away from excessive heat and direct sunlight. Keep containers properly closed when not in use.

ORDERS & PAYMENT

How do I place an order?

Browse our products at LuhSkin.com, select the products you would like to purchase, add them to your cart, and follow the checkout instructions to complete your order.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.

How will I know my order was received?

After successfully placing your order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order information carefully and contact us as soon as possible if you notice an error.

Can I change or cancel my order?

If you need to request a change or cancellation, contact us as soon as possible at hello@luhskin.com.

We cannot guarantee that an order can be changed or canceled once processing has begun or the order has shipped.

SHIPPING

Where does LuhSkin ship?

Available shipping destinations and shipping options will be shown during checkout.

How much does shipping cost?

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

How long will my order take to arrive?

Processing and delivery times can vary depending on the destination, shipping method, carrier, holidays, weather, and other circumstances.

Please refer to our Shipping Policy for the most current shipping information.

How can I track my order?

When tracking is available, tracking information will be provided after your order ships.

You can use the tracking information provided to follow the progress of your shipment.

What should I do if my package is delayed?

Carrier delays can occasionally occur after an order has shipped. First, check your tracking information for the latest update.

If you still need assistance, contact us at hello@luhskin.com with your order number.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible at hello@luhskin.com with your order number and clear photos of the item and packaging.

We will review the issue and provide the appropriate next steps.

RETURNS & REFUNDS

Can I return a LuhSkin product?

Return eligibility depends on the condition of the product and the requirements stated in our Refund & Returns Policy.

Please review that policy before requesting a return.

Can I return an opened or used skincare product?

Because skincare products are personal-use items, restrictions may apply to opened or used products.

Please refer to our Refund & Returns Policy for complete eligibility requirements and exceptions.

How do I request a return or refund?

Contact hello@luhskin.com with your order number, the product involved, and the reason for your request.

Our team will review your request according to our Refund & Returns Policy and provide further instructions when applicable.

LuhSkin

How can I contact LuhSkin?

For questions about products, orders, shipping, returns, or other customer service matters, email us at:

hello@luhskin.com

Where can I find LuhSkin online?

You can visit our official website at LuhSkin.com and follow our official social media pages for product information, skincare content, announcements, and future updates.

Still Have Questions?

We’d be happy to help.

Email: hello@luhskin.com

Website: LuhSkin.com

LuhSkin — Nourish. Care. Glow.