Last Updated: August 13, 2026
Thank you for shopping with LuhSkin. We want your order to reach you safely and smoothly. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.
Order Processing
Orders are processed after payment has been successfully received and confirmed.
Please allow time for your order to be prepared, packaged, and handed over to the shipping carrier. Processing time is separate from the carrier’s estimated delivery time.
Orders placed on weekends, holidays, or during periods of high order volume may require additional processing time.
Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.
If you need assistance with an order, please contact us as soon as possible at hello@luhskin.com.
Shipping Destinations
Available shipping destinations will be displayed during checkout.
If a shipping option is not available for your address at checkout, we may currently be unable to ship to that location.
Shipping Rates
Applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
LuhSkin currently offers free shipping on qualifying orders over $99, where available and subject to the conditions displayed at checkout.
Any applicable taxes, shipping fees, or other charges will be shown before the order is submitted.
Delivery Estimates
Estimated delivery times may vary depending on:
- Your shipping destination
- The shipping method selected
- Carrier operations
- Weather conditions
- Holidays
- High-volume periods
- Other circumstances outside of our reasonable control
Any delivery date provided by a carrier is an estimate and is not guaranteed by LuhSkin.
Processing time and shipping/transit time are separate.
Order Tracking
When tracking is available, tracking information will be provided after your order has shipped.
Please allow time for the carrier’s tracking system to update after receiving your tracking information.
Customers are responsible for monitoring the tracking information associated with their shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State
- ZIP code
- Other requested delivery information
If you notice an error in your shipping information after placing an order, contact hello@luhskin.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
LuhSkin is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.
Delayed Shipments
Occasionally, a shipment may be delayed after leaving our facility due to carrier operations, weather, holidays, or other circumstances outside of our reasonable control.
If your package is delayed, please check your tracking information first for the latest carrier update.
If you still need assistance, contact us at hello@luhskin.com with your order number.
We will assist you with available shipping information where reasonably possible.
Lost or Missing Packages
If tracking indicates that your package may be lost or has stopped updating for an extended period, please contact us at hello@luhskin.com.
Include:
- Your full name
- Order number
- Shipping address
- Any relevant tracking information
We will review the available information and help determine the appropriate next steps.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend:
- Confirming that the shipping address on your order is correct.
- Checking around your property and any designated delivery areas.
- Asking household members, neighbors, front desk staff, or building management when applicable.
- Checking directly with the shipping carrier.
If you are still unable to locate your package, contact us at hello@luhskin.com so we can review the situation and provide available assistance.
A carrier’s “delivered” status does not automatically determine responsibility for every delivery dispute. Each situation may be reviewed based on the available information and applicable law.
Damaged Packages or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging, when applicable
Please retain the product and packaging while your request is being reviewed.
We will review the issue and provide the appropriate next steps.
Returned-to-Sender Packages
A package may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.
If your package is returned to sender, please contact hello@luhskin.com.
Any reshipment, refund, or additional shipping charge will be handled according to the circumstances of the order, our applicable policies, and applicable law.
Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible at hello@luhskin.com.
We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Returns and Refunds
Shipping-related refund and return requests are also subject to our Refund & Returns Policy.
Please review that policy for information regarding return eligibility, refund requests, and other applicable conditions.
Contact Us
If you have questions about shipping or need assistance with an order, please contact:
LuhSkin
Email: hello@luhskin.com
Website: LuhSkin.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
LuhSkin — Nourish. Care. Glow.
