Refund and Returns Policy

Effective date

August 4, 2026

Introduction

Because LuhSkin products are personal care products, we cannot accept returns of products that have been opened, used, tested, or had their safety seal removed. This policy helps protect the health and safety of our customers.

Unopened Products

• We accept return requests for eligible unopened and unused products within fourteen calendar days after confirmed delivery.
• The product must be unused and unopened.
• Any protective seal must remain intact.
• The product must be in its original packaging.
• Proof of purchase is required.
• The customer must contact us before sending anything back.
• Products returned without prior approval may not be accepted.

Products That Cannot Be Returned

• Opened or used skincare products.
• Products with broken or removed safety seals.
• Items damaged after delivery through improper handling.
• Items purchased from another retailer or seller.
• Gift cards.
• Clearance or final sale products when identified as final sale.
• Returns requested after the return period.

Damaged, Defective, or Incorrect Orders

• Inspect your package promptly after delivery.
• Contact us within forty eight hours after delivery when an item arrives damaged, leaking, defective, or different from what you ordered.
• Provide your order number, a description of the problem, clear photographs of the product, and clear photographs of the shipping package and label.
• After reviewing the request, we may provide a replacement or refund. Do not discard the product or packaging until we respond.

Allergic Reactions and Skin Sensitivity

• Every person’s skin is different. Review the ingredient list before use and perform a patch test when appropriate.
• An allergic reaction or individual sensitivity does not automatically establish that a product is defective. Contact us promptly if you experience a concern so we can document and review the situation.
• Discontinue use and seek appropriate medical attention when necessary.

Order Cancellations

• Contact us as soon as possible to request cancellation.
• We may cancel an order only before it enters processing or ships. Once an order has shipped, the regular return rules apply.

Return Shipping

• Unless the return resulted from our error or an approved damaged or defective product claim, the customer is responsible for return shipping costs.
• Original shipping costs are not refundable unless required by law or the return resulted from our error.
• Use a trackable shipping service. LuhSkin is not responsible for returns lost while being sent to us.

Refund Processing

• After an approved return is received and inspected, we will notify you whether the refund is approved.
• Approved refunds are issued to the original payment method. Processing time may vary depending on the bank or payment provider.

Missing or Delayed Shipments

• Contact us when tracking shows unusual delays or when a package has not arrived.
• If we cannot ship an order within the promised period, we will communicate with you and provide the options required by applicable law, which may include consent to a delay or a refund.

Packages Marked as Delivered

• When tracking shows that a package was delivered but you cannot locate it, verify the shipping address, check around the delivery area, ask household members or neighbors, contact the shipping carrier, and contact LuhSkin so we can help review available information.
• A delivered scan does not automatically determine every claim. Each situation will be reviewed using available tracking and delivery information.

Exchanges

We do not offer direct exchanges. An eligible product may be returned under this policy, and a separate order may be placed for the desired item.

Contact Us

• To request a return or report an order problem, email hello@luhskin.com.
• Include your full name and order number in the message.